The information detailed below is 2PL’s statement of Terms and Conditions. You must agree to these Terms and Conditions before booking a 2PL Ltd. service. Any concerns must be made in writing prior to the use of any services provided by 2PL Ltd.
1.1 This is the 2PL Ltd. website ("Website") which is owned by 2PL Ltd., a company (the “Company”) registered in England and Wales (Company number 10998080) with a registered office at; 30, The Pavilions, Crabbet Park, Worth, West Sussex, RH10 4SN ("we", "us".)
1.2 We offer private hire services on this website, which breaks down into four branded offerings – Airport Transfers, Contract Options, Social Events and Same Day Courier Services. These are defined as (the "Service") in these Terms and Conditions (the “T&Cs”.) By using the Company Services and this Website you acknowledge that you have read and you agree to be bound by and comply with these T&Cs.
2. Purchase of Services
2.1. By placing an order through e-mail or over the telephone, you agree that:
• you are legally capable of entering into binding contracts.
• you are at least 18 years old.
2.2. The Services listed on our Website are an invitation to order private hire services and is not an offer to provide our Services at the listed price nor is it binding on us. The prices indicated can be amended or changed without prior notice. The Company is under no obligation to accept your order (whether or not the order has been confirmed and the debit or credit card been charged.)
2.3. The Company will acknowledge your order for a Service at the time you place your order, acknowledgement will be by telephone for your telephone booking, or by e-mail for your e-mail booking, Once the order has been accepted and the service has been confirmed the Company will then agree with you a price for the journey booked.
2.4. Prices will be advised at the time of confirmation, giving the base price of the private hire ordered but exclusive of unplanned car parking, tolls, entry fees, or any administration charges at the prevailing rate.
3. Cancellation of Contract by You
3.1. If you are ordering services from the Company, you may cancel the order by notifying the Company up to the time that the vehicle has been dispatched from the local operating base, without charge.
3.2. Where cancellations are made after the vehicle has been dispatched from the operating base, cancellation charges, as below, will be due to the Company, and notification will be e-mailed or texted to you for electronic payment into our Company bank account. The following cancellation charges apply:
• Point to point or airport or rail station transfers - Full charge
• Hourly services “as directed by the client” - Minimum charge of 4 hours
4. Our Provision of the Service
4.1. The Company will provide the Service to you with reasonable skill and care and in accordance with the provisions of the contract. Whilst the Company will use all reasonable endeavours to provide reliable and punctual transportation, the Company accepts no responsibility for delays however caused.
4.2. The Company drivers will utilise the most appropriate route for travel applicable on the day unless instructed otherwise by the passenger(s) being carried in the vehicle.
4.3. Neither the Company nor any of its Drivers will accept responsibility for loss or damage to luggage. Passengers are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey. The Company or any of its Drivers have the right to refuse any passenger or to make the journey due to the passenger having excess luggage which would result in the vehicle being unsafe whilst in motion.
5. Duration of the Terms and Conditions of Contract
5.1. The T&Cs of contract shall commence on the date of order acceptance, “the Commencement Date” and, subject to earlier termination or cancellation as described in these T&Cs, shall continue in force for the term agreed at the time of booking.
6. Suspension and Termination of the Contract
6.1. The Company may at any time (whether during the Initial Term or otherwise) cancel the order giving a minimum 12 hours’ notice to you.
7.1. The Company may at sole discretion cancel the Service ordered by you in the event that:
• you fail to pay for the agreed amount for the Service prior to the Service commencing
•any payment details submitted by you for payment are found not to be valid, or cease to be valid
7.2. Cancellation of orders made howsoever caused shall be without prejudice to any rights or liabilities accrued at the date of cancellation.
8. Prices and Payment
8.1. The prices and locations for the Services as set out on the Website, are not limited to specific locations or Services, and the price payable for the specific service ordered will be sent by email to you when the booking is confirmed by e-mail or over the telephone when the booking is confirmed by telephone.
8.2. Prices will be advised at the time of confirmation, giving the base prices of the private hire ordered but exclusive of car parking, tolls, entry fees, or any administration charges at the prevailing rates.
8.3. Reservations made for service on the following dates will be subject to an additional surcharge of 50% on published prices: 24, 25, 26, 31 December and 1 January, as well as Public and Bank Holidays.
8.4. A maximum time of 15 minutes for address collections and 50 minutes from landing for airport collection will be allocated whereupon non-contact with passengers will classify the reservation to be a no-show and will be subject to clauses 7.2. and or 3.2.
8.5. There will be a charge for all Meet & Greet services (see Tariff page, important notes), however for all meets apart from Airports, the waiting time is free for the first 5 minutes; thereafter £2.25 per five minutes of waiting.
8.6. The vehicles are not fitted with meters, so if an alternative destination is requested en-route, for whatever reason, it will not reduce the agreed base price quoted and therefore will be subject to the Drivers’ discretion of up to £2.00 per mile depending upon destination or route requested and any additional payment incurred.
8.7. All prices indicated on our Website are exclusive of VAT as the Company is not VAT registered.
8.8. During the booking process, we will inform you that payment is required by cash at the end of the Service, or by electronic bank transfer to the Company bank details, to enable us to collect payment for the Services required.
8.9 If the agreement and Service with you is of a long-term contract type, we can send electronic invoices/advice of charges to you as agreed in the Customer and 2PL contract. Payment is to be received by 2PL within 10 working days from date of invoice. You may request paper or electronic copies of any of your invoices at any time.
9. Limitation of our Liability
9.1. Whilst all reasonable steps have been taken to ensure the accuracy and completeness of the information on this Website it is provided on an "as is" basis and the Company gives no warranty and makes no representation regarding the accuracy or completeness of the content of this Website. Further, no warranty is given that the Website and/or the Service shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability.
9.2. Access to and use of this Website is at your own risk. The Company does not warrant that the use of this Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection, nor accepts no liability for viruses, and recommends that you take all appropriate safeguards before downloading information or images from the Website.
9.3. The aggregate liability in respect of all causes of action arising out of or in connection with the Service purchased on our Website or in connection with your use of the Website (whether for breach of contract, in negligence or any other tort, under statute or otherwise at all) will not exceed an amount equal to the value of £500.
9.4. The Company shall not be liable to you for any loss of profit; loss of anticipated revenue (whether direct or indirect loss); or any consequential or indirect loss.
9.5. Except for any warranties expressly set out in these T&Cs, any warranties, conditions or representations whether implied by statute or otherwise shall be excluded to the fullest extent permitted by law. If you are purchasing as a consumer and not as a business nothing in these T&Cs affect your statutory rights.
10.1. The use of the Website allows no unauthorised third party to intercept the data, and no sensitive data from you is required on the Website.
11. Complaints Procedure
11.1. We are very proud of our high standards of customer service. However, in the event that we fail in meeting these standards, please do not hesitate to write to us at the address in the Contact Details.
12.1. Any notice to be given by you must be in writing either by post to our address in the Contact Details below, or by email to [email protected]
13. Intellectual Property
13.1. All Website, design, text and graphics belong to us. All copyright, trademarks and other intellectual property in the Software belongs to us or our Licensors.
13.2. You are not permitted to use the Website in any way that may infringe the intellectual property rights contained in the Website. This means that you may not adapt, reproduce, publish, upload, extract, alter, store, post, redistribute, reutilise, retransmit or broadcast, all or any of the contents of the Website including but not limited to any trademarks or copyrighted material without our express permission.
14. Entire Agreement
14.1. These T&Cs represent the entire understanding relating to the use of the Website and supersede all other statements, representations or warranties (whether written, made by email or oral) made by us. Nothing in these T&Cs shall affect the liability of either party in respect of any misrepresentation, warranty or condition that it makes fraudulently. Any rights not expressly granted in these T&Cs are reserved by us.
15.1. If any provision of these T&Cs are found to be invalid or unenforceable by a court, it will be severed from the rest of these T&Cs which shall remain unaffected.
16. Third Party Rights
16.1. A person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
17. Service Delivery
17.1. The Company will make every effort to ensure that the Service is provided on time, but will not accept liability for failure to deliver the Service at the stated time, where the delay in providing the Service is caused through events outside of the control of our staff or by vehicle breakdown.
18. Service Specification
18.1. The Company will make every effort to supply the Service as confirmed but we reserve the right to supply the Service in a vehicle that differs from that confirmed without prior notice, where operational needs dictate.
18.2. If the Company cannot supply the Service ordered by you, it shall reserve the right to offer a Service of equal quality at no extra cost.
19. Force Majeure
19.1. We shall not be liable to you for any delay in, or failure of, performance of our obligations under these T&Cs arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion and industrial action, failure in information technology or telecommunications services, failure of a third party to supply data, mechanical breakdown, or in the event that a third party should cause an accident.
20. Terms and Conditions
20.1. These T&Cs will be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales. Certain provisions contained in these T&Cs may be disallowed by the laws of the country from which you are accessing the Website. If any provision is unenforceable or invalid, then the provisions of paragraph 13 shall apply.